Last updated: 15 June 2026
1. Digital goods
Crystals and boosts are digital items delivered to your account instantly after payment. Rate: 1 token / crystal = 0.01 EUR. Because they are consumed in-game, they are generally non-refundable once delivered.
2. When you can request a refund
- You were charged but the crystals or boost never arrived in your balance.
- You were charged more than once for the same order.
- A technical fault on our side prevented you from using what you bought.
3. Request window
Please contact us within 14 days of the purchase. Refunds are issued to the original payment method through our payment provider, and may take a few business days to appear.
4. Unused crystals
If you have not spent any of the crystals from a purchase, we may, at our discretion, reverse the order and remove the crystals from your balance.
5. Payment provider
Payments are processed by an external payment gateway. Refunds follow both this policy and the provider's terms. Chargebacks opened without contacting us first may lead to your account being suspended.
6. How to request
Email [hello@unokki.example](mailto:hello@unokki.example) with your account email and the approximate date and amount of the purchase. See also our [Terms of Service](/documents/terms) and [Privacy Policy](/documents/privacy-policy).